The IT Heroes

The IT Heroes

Total IT Solutions...

The IT Heroes

Total IT Solutions...

IT Support - Ad-Hoc Support Ad-Hoc and Pay-As-You-Go IT Services for Businesses

If you need assistance with Software, Hardware, Wi-Fi, Printing or just general IT support, our Heroes are here to help – please find more information about our Ad-Hoc prices below, or contact us…

But if you want more info on Managed IT, Click Here

We know that a Managed IT Solution isn't for everyone! If you are happy paying for your IT Support on an Ad-Hoc or Pay-As-You-Go basis (often described as a Break-Fix solution) that's ok, an All-You-Can-Eat service isn't for everyone, so we won't harp on about the benefits of those kind of services...

What is Ad-Hoc IT Support

As titled, IT Support is provided on an Ad-Hoc basis - when you need an IT Hero, 'The IT Heroes' will be there! There are no complicated Service Level Agreements (SLA's), contracts or tie-ins.

Maybe you manage your own IT and occasionally need some assistance, maybe you are sceptical of jargon filled contracts (although we try to keep ours simple) or maybe you just like to know what you are paying for? Whatever your reason, and whatever your IT Support needs, The IT Heroes are here to help!

What is Ad-Hoc IT Support

As titled, IT Support is provided on an Ad-Hoc basis - when you need an IT Hero, 'The IT Heroes' will be there! There are no complicated Service Level Agreements (SLA's), contracts or tie-ins.

Maybe you manage your own IT and occasionally need some assistance, maybe you are sceptical of jargon filled contracts (although we try to keep ours simple) or maybe you just like to know what you are paying for? Whatever your reason, and whatever your IT Support needs, The IT Heroes are here to help!

Home Office / Micro Business

If you are (genuinely) a micro business or operate from your home office, whilst your problems are no less important they are likely not as complex as perhaps those of a larger business...

We designate a Micro Business as an organisation with 1 to 4 users and no Server (a computer with a Server Operating System, whether Physical or Virtual). Please find more information on our Home Office / Micro Business prices below...

How much does an Ad-Hoc service cost? Whilst the pricing structure is simple (as only paying for the IT support that is required) there are a few options to help you better manage your IT - costs may also be dependent on location, time and level of support needed (whether a home office or a larger business needing more complex assistance).

Home Office / Micro Business

If you are (genuinely) a micro business or operate from your home office, whilst your problems are no less important they are likely not as complex as perhaps those of a larger business...

We designate a Micro Business as an organisation with 1 to 4 users and no Server (a computer with a Server Operating System, whether Physical or Virtual). Please find more information on our Home Office / Micro Business prices below...

Small / Medium Business

Just as with our Home Office and Micro Business customers, your problems are no less important than a larger or Enterprise level business but they are likely not as complex...

We designate a Small / Medium Business as an organisation with 5 to 19 users or company with a Server (a computer with a Server Operating System, whether Physical or Virtual). For more information on our Small / Medium Business prices see below...

Small / Medium Business


Just as with our Home Office and Micro Business customers, your problems are no less important than a larger or Enterprise level business but they are likely not as complex...

We designate a Small / Medium Business as an organisation with 5 to 19 users or a company with a Server (a computer with a Server Operating System, whether Physical or Virtual). For more information on our Small / Medium Business prices see below...

Large Business

Larger businesses would typically have either an In-House IT Department, or more commonly a Managed IT Service with an MSP, but if you need some Ad-Hoc support we're here...

We designate a Large Business as an organisation with 20+ Users, likely utilising 1 or more servers and perhaps have multiple offices (nationally or globally). Please find more information on our Large Business prices below...

Large Business​

Larger businesses would typically have either an In-House IT Department, or more commonly a Managed IT Service with an MSP, but if you need some Ad-Hoc support we're here...

We designate a Large Business as an organisation with 20+ Users, likely utilising 1 or more servers and perhaps have multiple offices (nationally or globally). Please find more information on our Large Business prices below...

Remote IT Support

Our Heroes are typically available to help immediately if it can be done remotely (via phone, email, live chat and via remote control).

The cost for Ad-Hoc 'Remote IT Support' will depend on the type of business you are, the amount of IT Support needed and also when the Remote IT Support is needed.

Remote Business IT Support starts from £35 per each 30 minutes, but for more information please see the pricing tables below...

Onsite IT Support

Our Heroes are typically available to help Next Day if needing a Hero to visit your business premises.

The cost for Ad-Hoc 'Onsite IT Support' will depend on the type of business you are, the amount of IT Support needed and also when the Onsite IT Support is needed.

Onsite Business IT Support starts from £35 per half hour but for more information please see the pricing tables below...

Onsite IT Support

Our Heroes are typically available to help Next Day if needing a Hero to visit your business premises.

The cost for Ad-Hoc 'Onsite IT Support' will depend on the type of business you are, the amount of IT Support needed and also when the Onsite IT Support is needed.

Onsite Business IT Support starts from £35 per half hour but for more information please see the pricing tables below...

Remote IT Support​

Our Heroes are typically available to help immediately if it can be done remotely (via phone, email, live chat and via remote control).

The cost for Ad-Hoc 'Remote IT Support' will depend on the type of business you are, the amount of IT Support needed and also when the Remote IT Support is needed.

Remote Business IT Support starts from £35 per each 30 minutes, but for more information please see the pricing tables below...

Please find below more detailed information regarding our Ad-Hoc IT Support Prices – the prices change slightly depending on the size of the business (and respective IT needs) and also when support is required (out of hours being charged at a higher rate). If you have any further questions please speak to one of our Heroes…

Quick links…
Home Office / Micro Business  
Small / Medium Business  
Large Business  
Home / School Computer

Micro

Home Office / Micro Business
e.g. 1-4 users or a home office

  • Standard Hours
    (Mon-Fri | 9am-5pm)


  • Remote Support

    £35 per half hour


  • Onsite Support

    £105 for the 1st hour
    £35 per half hour thereafter

    (standard zones)
  •  

  • Extended Hours
    (Mon-Fri | 5pm-9pm)
    (Sat-Sun | 9am-5pm)


  • Remote Support

    £50 per half hour


  • Onsite Support

    £150 for the 1st hour
    £50 per half hour thereafter

    (standard zones)
  •  

  • Out of Hours
    (Mon-Fri | 9pm-9am)
    (Sat-Sun | 5pm-9am)


  • Remote Support

    £70 per half hour


  • Onsite Support

    £210 for the 1st hour
    £70 per half hour thereafter

    (standard zones)
Click Here To Order
Prices exclude VAT. Standard Zones exclude areas such as London and other Major Cities or Islands (onsite support inside London's congestion zone will incur a premium charge on the 1st hour rate, equal to 1/3 of the standard 1st hour rate). For more information please contact us.

Medium

Small/Medium Businesses
e.g. 5-19 Users and a Server(s)

  • Standard Hours
    (Mon-Fri | 9am-5pm)


  • Remote Support

    £40 per half hour


  • Onsite Support

    £120 for the 1st hour
    £40 per half hour thereafter

    (standard zones)
  •  

  • Extended Hours
    (Mon-Fri | 5pm-9pm)
    (Sat-Sun | 9am-5pm)


  • Remote Support

    £60 per half hour


  • Onsite Support

    £180 for the 1st hour
    £60 per half hour thereafter

    (standard zones)
  •  

  • Out of Hours
    (Mon-Fri | 9pm-9am)
    (Sat-Sun | 5pm-9am)


  • Remote Support

    £80 per half hour


  • Onsite Support

    £240 for the 1st hour
    £80 per half hour thereafter

    (standard zones)
Click Here To Order
Prices exclude VAT. Standard Zones exclude areas such as London and other Major Cities or Islands (onsite support inside London's congestion zone will incur a premium charge on the 1st hour rate, equal to 1/3 of the standard 1st hour rate). For more information please contact us.

Large

Large Businesses
e.g. 20+ Users and Server(s)

  • Standard Hours
    (Mon-Fri | 9am-5pm)


  • Remote Support

    £45 per half hour


  • Onsite Support

    £135 for the 1st hour
    £45 per half hour thereafter

    (standard zones)
  •  

  • Extended Hours
    (Mon-Fri | 5pm-9pm)
    (Sat-Sun | 9am-5pm)


  • Remote Support

    £70 per half hour


  • Onsite Support

    £195 for the 1st hour
    £70 per half hour thereafter

    (standard zones)
  •  

  • Out of Hours
    (Mon-Fri | 9pm-9am)
    (Sat-Sun | 5pm-9am)


  • Remote Support

    £90 per half hour


  • Onsite Support

    £270 for the 1st hour
    £90 per half hour thereafter

    (standard zones)
Click Here To Order
Prices exclude VAT. Standard Zones exclude areas such as London and other Major Cities or Islands (onsite support inside London's congestion zone will incur a premium charge on the 1st hour rate, equal to 1/3 of the standard 1st hour rate). For more information please contact us.

Home

Home/School Computer
when not used for business

  • Standard Hours
    (Mon-Fri | 9am-5pm)


  • Remote Support

    £30 per half hour


  • Onsite Support

    £90 for the 1st hour
    £30 per half hour thereafter

    (standard zones)
  •  

  • Extended Hours
    (Mon-Fri | 5pm-9pm)
    (Sat-Sun | 9am-5pm)


  • Remote Support

    £45 per half hour


  • Onsite Support

    £135 for the 1st hour
    £45 per half hour thereafter

    (standard zones)
  •  

  • Out of Hours
    (Mon-Fri | 9pm-9am)
    (Sat-Sun | 5pm-9am)


  • Remote Support

    £60 per half hour


  • Onsite Support

    £180 for the 1st hour
    £60 per half hour thereafter

    (standard zones)
Click Here To Order
Prices exclude VAT. Standard Zones exclude areas such as London and other Major Cities or Islands (onsite support inside London's congestion zone will incur a premium charge on the 1st hour rate, equal to 1/3 of the standard 1st hour rate). For more information please contact us.

Offset your Carbon Footprint with our Managed IT Suites Through global Carbon Footprint Offsetting projects, we will offset the lifetime Carbon Footprint for each of your existing Workstations with any of our Managed IT Suites, helping you reach your Net Zero Carbon Goal - at no further cost to you or your business (everyones a winner).

Our Carbon Offsetting Scheme is designed to include the entire lifetime Carbon Footprint of your Computer, Screen & Peripheral Devices from their Manufacturing, Shipping and Lifetime Usage to the final Recycling of your device...