The IT Heroes

The IT Heroes

Total IT Solutions...

The IT Heroes

Total IT Solutions...

IT Support - Home Users Ad-Hoc IT Services for Home Users

Our IT Heroes are here to help...

Don’t worry, we don’t just help Business Users – if you need some assistance with your Home computer, or if you have a general IT issue or question, contact a Hero today and we’ll get you back on track! 

Whether you have a hardware or software issue with your computer or laptop, issues with your Wi-Fi, questions about Backing Up your data or concerns about Cyber Security, or perhaps you are just interested in knowing more about VOIP (Voice Over Internet Protocol) before the 2025 Landline Switch Off, contact us today!

Computer Repairs

WiFi

Virus' & Malware

Backup

Email

Microsoft 365

Mobiles & VOIP

Cyber Security

Whilst we are able to offer IT Support on an Ad-Hoc basis, we are unfortunately unable to offer Home Users a ‘Managed IT’ Solution (we would not consider them appropriate for basic Home Users); Please find below details of our Ad-Hoc prices for Home Users and also Business Users (in case you’ve stumbled here by mistake)

Quick links…

Home / School Computer
Home Office / Micro Business  
Small / Medium Business  
Large Business  

Home

Home/School Computer
when not used for business

  • Standard Hours
    (Mon-Fri | 9am-5pm)


  • Remote Support

    £30 per half hour


  • Onsite Support

    £90 for the 1st hour
    £30 per half hour thereafter

    (standard zones)
  •  

  • Extended Hours
    (Mon-Fri | 5pm-9pm)
    (Sat-Sun | 9am-5pm)


  • Remote Support

    £45 per half hour


  • Onsite Support

    £135 for the 1st hour
    £45 per half hour thereafter

    (standard zones)
  •  

  • Out of Hours
    (Mon-Fri | 9pm-9am)
    (Sat-Sun | 5pm-9am)


  • Remote Support

    £60 per half hour


  • Onsite Support

    £180 for the 1st hour
    £60 per half hour thereafter

    (standard zones)
Click Here To Order
Prices exclude VAT. Standard Zones exclude areas such as London and other Major Cities or Islands (onsite support inside London's congestion zone will incur a premium charge on the 1st hour rate, equal to 1/3 of the standard 1st hour rate). For more information please contact us.

Micro

Home Office / Micro Business
e.g. 1-4 users or a home office

  • Standard Hours
    (Mon-Fri | 9am-5pm)


  • Remote Support

    £35 per half hour


  • Onsite Support

    £105 for the 1st hour
    £35 per half hour thereafter

    (standard zones)
  •  

  • Extended Hours
    (Mon-Fri | 5pm-9pm)
    (Sat-Sun | 9am-5pm)


  • Remote Support

    £50 per half hour


  • Onsite Support

    £150 for the 1st hour
    £50 per half hour thereafter

    (standard zones)
  •  

  • Out of Hours
    (Mon-Fri | 9pm-9am)
    (Sat-Sun | 5pm-9am)


  • Remote Support

    £70 per half hour


  • Onsite Support

    £210 for the 1st hour
    £70 per half hour thereafter

    (standard zones)
Click Here To Order
Prices exclude VAT. Standard Zones exclude areas such as London and other Major Cities or Islands (onsite support inside London's congestion zone will incur a premium charge on the 1st hour rate, equal to 1/3 of the standard 1st hour rate). For more information please contact us.

Medium

Small/Medium Businesses
e.g. 5-19 Users and a Server(s)

  • Standard Hours
    (Mon-Fri | 9am-5pm)


  • Remote Support

    £40 per half hour


  • Onsite Support

    £120 for the 1st hour
    £40 per half hour thereafter

    (standard zones)
  •  

  • Extended Hours
    (Mon-Fri | 5pm-9pm)
    (Sat-Sun | 9am-5pm)


  • Remote Support

    £60 per half hour


  • Onsite Support

    £180 for the 1st hour
    £60 per half hour thereafter

    (standard zones)
  •  

  • Out of Hours
    (Mon-Fri | 9pm-9am)
    (Sat-Sun | 5pm-9am)


  • Remote Support

    £80 per half hour


  • Onsite Support

    £240 for the 1st hour
    £80 per half hour thereafter

    (standard zones)
Click Here To Order
Prices exclude VAT. Standard Zones exclude areas such as London and other Major Cities or Islands (onsite support inside London's congestion zone will incur a premium charge on the 1st hour rate, equal to 1/3 of the standard 1st hour rate). For more information please contact us.

Large

Large Businesses
e.g. 20+ Users and Server(s)

  • Standard Hours
    (Mon-Fri | 9am-5pm)


  • Remote Support

    £45 per half hour


  • Onsite Support

    £135 for the 1st hour
    £45 per half hour thereafter

    (standard zones)
  •  

  • Extended Hours
    (Mon-Fri | 5pm-9pm)
    (Sat-Sun | 9am-5pm)


  • Remote Support

    £70 per half hour


  • Onsite Support

    £195 for the 1st hour
    £70 per half hour thereafter

    (standard zones)
  •  

  • Out of Hours
    (Mon-Fri | 9pm-9am)
    (Sat-Sun | 5pm-9am)


  • Remote Support

    £90 per half hour


  • Onsite Support

    £270 for the 1st hour
    £90 per half hour thereafter

    (standard zones)
Click Here To Order
Prices exclude VAT. Standard Zones exclude areas such as London and other Major Cities or Islands (onsite support inside London's congestion zone will incur a premium charge on the 1st hour rate, equal to 1/3 of the standard 1st hour rate). For more information please contact us.